Shipping
Free shipping Canada-wide (and to the continental USA- excluding Hawaii and Alaska):
BJJDepot.ca offers FREE shipping for all orders over USD $65! If the order value before taxes is less than $65, a flat rate of $10 USD will apply ($20 for USA shipping). Your order will be shipped the next business day (excludes Saturdays, Sundays, and Statutory Holidays), as long as it is received before 12 pm PST. If for any reason an item that you purchased becomes temporarily unavailable for immediate shipment, you will be notified immediately via email.
A Canada Post tracking number will be emailed to you once your order has been shipped. Estimated time for delivery, depending on your location in Canada, will be 3-7 business days (usually it will be less, but we cannot guarantee this). Estimated shipping time to the USA will be 8-10 business days (again, usually less, but no guarantees as the border can really screw things up).
Provincial taxes and GST/ HST will apply. These will be charged at the time of checkout before you enter your payment information.
Please keep in mind that your order will not be subject to any duties or customs brokerage fees if shipping to any destination in Canada. All of our products are shipped from our warehouse in Richmond, BC. Duties and brokerage fees may apply to our USA or International customers.
International Shipments (outside of Canada and USA)
Please email us for a quote along with your exact addres including postal code. Duties and customs brokerage fees may apply to International shipments. These are not charged by BJJDepot.ca, but by your local government customs office. Please contact your local customs office for more detailed information.
Returns
BjjDepot will gladly accept any returns within 30 days of the shipment date. The goods must be in resalable condition, and must not have been worn or washed. The tags must not be removed, and the packaging (even if opened) must accompany the product. Outgoing shipping charges will not be refunded, and you will be responsible for the return shipping charges. Returns from the US must be shipped using USPS or the return will not be accepted.
Once the item has been received and inspected by our customer service team, and meets all of the above criteria, a refund or store credit will be issued to you.
To return your item (s), please email us at [email protected] with your full name, order number, item being returned, and the reason you are returning the product.
We will then email you a Return Authorization number (RA). Please ensure that you have this RA # and that it accompanies your shipment, otherwise we will not be able to process the return and issue you a credit.
If the item purchased is deemed to be defective, we will issue you a full credit for the goods as well as the inbound and outbound shipping charges.
Refunds will be issued for the cost of the product and any applicable sales taxes that were charged. If shipping was charged on your order, this will not be refunded.
For health and safety reasons, we cannot accept returns of the following items (unless of course they are defective);
- Belts
- spats
- mouthguards
- protective cups
- compression/ vale tudo shorts
Pickup
Unfortunately due to Bylaw restrictions, BJJDepot.ca no longer offers the option to pick up your order directly from us. Sorry about that, we wish that we could!